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Funding & Withdrawal
Funding
Payment card errors
Transferring funds between Wall St and AUS
Funding timeframes
Funding mistakes
Funding fees
Maximum funding amounts
Unsupported funding methods
Direct USD deposits and withdrawals
Adding funds using debit or credit card
Adding funds using Google or Apple Pay
Adding and updating funding cards
Investing & Trading
Order types and execution
Trade confirmations
Fractional shares
Expiry instructions
Wall St trade settlement timeframes
Wall St brokerage fees
Wall St extended hours orders
Order types
Stake AUS limit orders
Stake AUS market orders
Stake AUS stop orders
Stake AUS trade settlement timeframes
Stake AUS brokerage fee
Buying and selling shares
Order types
Amending and cancelling orders
Trading hours and market calendars
Order rejections and halts
Dividends, corporate actions and share splits
Stock split
Share purchase plans
Wall St dividend payments
Wall St stakeholder voting
Wall St delisting of securities
Stake AUS dividend payments
Stake AUS dividend variances
Stake AUS shareholder voting
Stake AUS delisting of securities
Stake AUS rights issues
Dividend reinvestment plans
Corporate actions
Changes in share quantity
Placeholder ticker
Consideration types
Instruments
Markets and rules
Wall St general regulatory requirements
Wall St pre-trade filters
Wall St regulatory fees
Stake AUS general regulatory requirements
Stake AUS pre-trade filters
Stake AUS minimum and maximum trade amounts
Cboe
Wall St pattern day trading
Market integrity: things to consider before placing orders
Wall St day trade counter
Wall St day trade calls
Portfolio Transfers
Incoming Portfolio Transfers
Outgoing Portfolio Transfers
Rewards
Portfolio Transfer Reward
Referral Reward
Products & Features
Stake Super
Setting up your SMSF
Super Transfer
Investing with your SMSF
SMSF Management
Insurance
Employer & Personal Contributions
SMSF Fees
Tax
Documentation & Reporting
About Stake Super
Stake Accumulate
About the Stake Accumulate Fund
Investing & managing your investment
Performance updates & statements
Risks, policies & compliance
Account Management
Documents & Statements
Privacy & Security
Shares & Funds Security
About Stake
Stake's Mission
Regulatory & Partners
Contact Stake
Password and 2FA troubleshooting
If you’re having trouble logging in or completing two-factor authentication (2FA), try these steps to get back into your account.
Trouble receiving your security code via SMS?
If you're not receiving your verification code by SMS, try the following steps:
Tap ‘Resend code’ on the code entry screen
You may need to wait for the 30-second countdown to finish before the option appears — this gives your device time to receive the original code
When prompted, you’ll see additional options:
Resend via WhatsApp: Ideal if you’re connected to Wi-Fi but don’t have mobile service
Update your mobile number: You can do this via the pop-up or by heading to Profile > Edit
Check if you have set up an authenticator app instead
You may have set up an authenticator app when you first enabled 2FA.
Open your authenticator app (Google Authenticator, Authy, Microsoft Authenticator, or similar).
Look for a code listed under Stake — if you see one, that means 2FA via an authenticator is active.
If you can’t find it and you haven’t recently changed your number, please contact us and we can confirm your 2FA method.
Common password and 2FA issue troubleshooting
Sometimes browser settings or network tools can interfere with login or 2FA codes.
VPN: If you’re using a VPN, try disabling it and logging in again
Adblockers: Turn off any adblockers or browser extensions that might block code fields.
Refresh the app
If you’re using the Stake app and it’s not behaving as expected:
Force close the app completely and reopen it
Update to the latest version from the App Store or Google Play.
Make sure you’re using the right email
It’s easy to mix up email addresses if you have more than one.
Try searching your inbox for recent emails from Stake — this can confirm which email is linked to your account.
Too many attempts error
If you’ve tried to log in too many times with the wrong details, your account will be temporarily locked for security reasons.
Here’s what to do:
Wait 15 minutes before trying again
Use the ‘Forgot password?’ option to reset your login
Make sure you are using the correct email linked to your Stake account.
If none of these steps work, our team can help get you back on track. To do so, click ‘Still need our help?’ below and send us an outline of what you are experiencing. Screenshots and any error messages you can provide will help us resolve things quickly.
What if I can’t use SMS verification?
If receiving SMS codes is unreliable for you, you can switch your two-factor authentication (2FA) method to use a device authenticator app, such as Authy or Google Authenticator.
Once enabled, your account will no longer rely on SMS — instead, you'll receive your verification codes directly through the authenticator app on your device.
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