To change your mobile number:
On the Stake App:
- Go to Manage > Settings > Account & settings > Personal details > Mobile number
- Enter the security code sent to your email and existing password
- Enter your new number
- Submit verification code
On the Web platform:
- Go to Profile (top right menu icon) > Account & settings > Personal details > Mobile number
- Enter the security code sent to your email and existing password
- Enter your new number
- Submit verification code
Your number can be used for two-factor authentication (2FA) and key security alerts, so it's important to keep it up to date.
Going overseas?You may want to consider using an Authenticator instead like Google Authenticator or Authy, instead of SMS two-factor authentication.
To change your 2FA method:
- Go to Manage > Settings > Account & settings > Security > Authenticator app
On the Web platform:
- Go to Profile (top right menu icon) > Account & settings > Personal details > Mobile number
Can't access your old phone number to complete verification? You'll need to chat with us to verify your identity another way.
To do so, please contact our support team here and send us your new phone number. We'll be in touch.
