How can we help?
Get Started
Funding & Withdrawal
Investing & Trading
Order types and execution
Trade confirmations
Fractional shares
Expiry instructions
Wall St trade settlement timeframes
Wall St brokerage fees
Wall St extended hours orders
Order types
Stake AUS limit orders
Stake AUS market orders
Stake AUS stop orders
Stake AUS trade settlement timeframes
Stake AUS brokerage fee
Buying and selling shares
Order types
Amending and cancelling orders
Trading hours and market calendars
Order rejections and halts
Dividends, corporate actions and share splits
Stock split
Share purchase plans
Wall St dividend payments
Wall St stakeholder voting
Wall St delisting of securities
Stake AUS dividend payments
Stake AUS dividend variances
Stake AUS shareholder voting
Stake AUS delisting of securities
Stake AUS rights issues
Dividend reinvestment plans
Corporate actions
Changes in share quantity
Placeholder ticker
Consideration types
Instruments
Markets and rules
Wall St general regulatory requirements
Wall St pre-trade filters
Wall St regulatory fees
Stake AUS general regulatory requirements
Stake AUS pre-trade filters
Stake AUS minimum and maximum trade amounts
Cboe
Wall St pattern day trading
Market integrity: things to consider before placing orders
Wall St day trade counter
Wall St day trade calls
Portfolio Transfers
Incoming Portfolio Transfers
Outgoing Portfolio Transfers
Rewards
Portfolio Transfer Reward
Referral Reward
Products & Features
Stake Super
Setting up your SMSF
Super Transfer
Investing with your SMSF
SMSF Management
Insurance
Employer & Personal Contributions
SMSF Fees
Tax
Documentation & Reporting
About Stake Super
Stake Accumulate
About the Stake Accumulate Fund
Investing & managing your investment
Performance updates & statements
Risks, policies & compliance
Account Management
Documents & Statements
Privacy & Security
About Stake
Stake's Mission
Regulatory & Partners
Contact Stake
Payment card errors
The most common reason is using a card we don’t accept. Stake doesn’t support:
AMEX
Stored value cards (e.g. VISA debit gift cards, other brokerage platform cards)
Multi-currency cards
Some cards linked to rewards programs
If you're seeing an error, try using a different card.
Updating your payment card
Stake only allows one payment card on file. To use a new card, you’ll need to remove the one currently stored.
You can check which card is linked to your account by following these steps:
On the Stake app:
Tap Manage
Select Accounts
Tap Manage payment methods
Go to Saved cards
On the web:
Click the dropdown in the top right corner
Select Settings
Choose Manage payment methods
Hover over the card to remove it
Once removed, you’ll be able to add a new card.
Still need help?
If you're unable to update your card online, tap ‘Still need help’ below and include:
The reason for the change
Important: Don’t include any card details in your message.
Our team will review your request within 24–48 hours and confirm once you can add a new card.
Did you find this helpful?